TERMS & CONDITIONS

Terms and conditions

Last updated: 19 September 2026

These terms apply when you use www.bertiesbraids.co.uk or buy products directly from Bertie’s Braids.

About us

Bertie’s Braids
21 Broad Street
Ottery St Mary
Devon, EX11 1BY
UK

Products

We aim to describe and photograph our products as accurately as possible. Colours and finishes may vary slightly because of lighting, screens and the nature of the products.

Please follow any fitting, use and removal instructions provided with your product. Products containing small parts should be used with appropriate adult supervision.

Orders and payment

All prices are shown in pounds sterling (£).

Your order is accepted once we confirm it. We may cancel an order if a product is unavailable, there is an obvious pricing error or payment cannot be authorised. If payment has already been taken, we will refund you.

Delivery

Delivery charges and estimated delivery times will be shown at checkout.

Please make sure your delivery address is correct when ordering. We cannot be responsible for delays caused by an incorrect or incomplete address supplied by the customer.

Returns and refunds

For most products bought online, you have the right to change your mind within 14 days of receiving your order.

Please email info@bertiesbraids.co.uk if you wish to return an item.

Unless an item is faulty, damaged or incorrect, you may be responsible for the cost of returning it.

Personalised or made-to-order products may not be eligible for a change-of-mind return.

Please see our refund policy for full details.

Faulty or damaged items

If an item arrives faulty, damaged, incorrect or not as described, please contact us at info@bertiesbraids.co.uk and we will arrange an appropriate replacement or refund.

Your statutory consumer rights are not affected.

TikTok Shop and other marketplaces

If you buy Bertie’s Braids products through TikTok Shop or another third-party marketplace, that platform’s payment, delivery and returns procedures may also apply.

Privacy

We use your personal information to process orders, provide customer service and operate our website.

Please see our privacy policy and cookie policy for more information.

Website content

The Bertie’s Braids name, branding, photographs, designs and website content must not be copied or used commercially without our permission.

Our liability

Nothing in these terms limits any rights you have under UK consumer law.

We are not responsible for loss or damage caused by misuse, incorrect fitting, incorrect removal or failure to follow the instructions provided with a product.

Changes to these terms

We may update these terms from time to time. The version that applies to your order will normally be the version published when you place your order.

Bertie’s Braids
21 Broad Street
Ottery St Mary
Devon, EX11 1BY
UK

Email: info@bertiesbraids.co.uk
Website: www.bertiesbraids.co.uk