SHIPPING POLICY

Last updated: 19 September 2026

We aim to process and dispatch orders as quickly as possible.

Delivery options, costs and estimated delivery times will be shown at checkout before you place your order.

Please make sure your delivery address is correct when ordering. Bertie’s Braids cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If your order is significantly delayed or appears to be lost, please contact us at info@bertiesbraids.co.uk and we will investigate.

If you order through TikTok Shop or another marketplace, the delivery options and tracking information shown on that platform will also apply.

Bertie’s Braids
21 Broad Street
Ottery St Mary
Devon, EX11 1BY
UK

Email: info@bertiesbraids.co.uk
Website: www.bertiesbraids.co.uk