PRIVACY POLICY

Last updated: 19 September 2026

Bertie’s Braids respects your privacy and is committed to protecting your personal information.

What information we collect

When you place an order, contact us or use our website, we may collect information such as your name, email address, telephone number, delivery address, order details and payment information.

We may also collect information about how you use our website, including your IP address, browser and device information.

How we use your information

We use your information to:

process and deliver your orders
take payments and provide customer service
manage returns and refunds
respond to enquiries
improve our website and services
prevent fraud and meet our legal obligations
send marketing communications where you have agreed to receive them

We will never sell your personal information.

Website analytics and cookies

We use Google Analytics to understand how visitors use our website and to help us improve it.

Google Analytics and other services may use cookies or similar technologies. Where required, we will ask for your consent before using non-essential cookies.

More information can be found in our cookie policy.

Who we share information with

We may share information with trusted companies that help us run Bertie’s Braids, including:

Wix and other website providers
payment providers
delivery companies
Google Analytics
marketing and technology providers

If you purchase through services such as TikTok Shop, those platforms will also process information under their own privacy policies.

How long we keep information

We keep personal information only for as long as we reasonably need it, including where we are required to keep records for tax, accounting or legal purposes.

Your rights

You may have the right to ask us to access, correct or delete your personal information, restrict how we use it or object to certain uses.

You can also unsubscribe from marketing emails at any time.

To contact us about your personal information, email info@bertiesbraids.co.uk.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

Bertie’s Braids
21 Broad Street
Ottery St Mary
Devon, EX11 1BY
UK

Email: info@bertiesbraids.co.uk
Website: www.bertiesbraids.co.uk