REFUND POLICY

Last updated: 19 September 2026

We hope you love your Bertie’s Braids order, but if something is not right, please contact us.

For most products bought online, you have the right to change your mind within 14 days of receiving your order.

To request a return, email info@bertiesbraids.co.uk with your order details.

Unless the item is faulty, damaged or incorrect, you will be responsible for the cost of returning it.

Returned items should be unused and, where possible, in their original packaging.

Personalised or made-to-order products are not be eligible for a change-of-mind return.

If an item arrives faulty, damaged, incorrect or not as described, please contact us and we will arrange an appropriate replacement or refund.

Approved refunds will be returned to the original payment method.

If you purchased through TikTok Shop or another marketplace, please follow the return and refund process provided by that platform.

Your statutory rights are not affected.

Bertie’s Braids
21 Broad Street
Ottery St Mary
Devon, EX11 1BY
UK

Email: info@bertiesbraids.co.uk
Website: www.bertiesbraids.co.uk